FAQs
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, please contact customer service using the 'Chat' function or the email service@nordikeyewear.com.
Do you have replacement parts?
We sell replacement lenses for the following:
AKSEL, HOD, LOKI, TORSTEN, VIKING
If you are looking for replacement lenses that are not on the site, please contact customer service using the 'Chat' function or the email service@nordikeyewear.com, and we will be happy to assist you.
For items like the myopia inserts (available for AKSEL, FRIGG 1, FRIGG 2, KANON) and adjustable nosepads (available for AKSEL, FRIGG 2, RAGNAR), we offer them at no extra charge on your order. Please contact customer service or leave a note on your order by clicking "order note" at bottom which shows up when you place an item into your cart. If you would only like replacement parts, we will ship you the requested replacement parts for the cost of only the shipping fee.
Can I cancel my order?
We completely get it, we change our minds too! To get your order canceled, contact customer service using the 'Chat' function or the email service@nordikeyewear.com with the necessary details like order number so we can better assist you!
Should the item(s) not work out, make sure to exchange for a preferred style or return for a partial refund.
Shipping, Returns & Exchanges
What carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
No, we ship primarily to the US and Canada.
Get in touch
Have questions about your order, or a general enquiry?
Contact us at:
E-mail: service@nordikeyewear.com
Office Number: (866) 320-0252