If you have a question for us, there’s a chance you might find the answer here waiting for you...

Frequently Asked Questions


What products can I buy at nordikeyewear.com?
Consumers can purchase goggles and lenses on our website. 

Where can I find Nordik products in the local store?
You can locate local deals here who carry our Nordik products.

How can I get replacement parts for products I bought at nordik.com?
You can find replaceable lenses here on our site. If it is a defective product, we may replace it for you. For details, please refer to the warranty policy.


What's the smallest order I'm allowed to make on nordikeyewear.com?
There’s no minimum order value.

Can I check the status of my order?
Sign in to your account and go to ‘My Orders’. There you’ll be able to check on the progress of your payment and delivery of your items.

You can go to your account to check your order status. We will send you an email confirmation after you placed the order successfully. Later we will send you a shipping confirmation email when we shipped out your order.

Can I do an exchange?
Unfortunately, we are not able to do the exchange for your orders. If you are not fully satisfied with the items, you can return your products by the prepaid shipping label requested from customer service.


What payment methods can I use on nordikeyewear.com?
You can pay by American Express, Apple pay, Diner’s Club, Discover, Meta Pay, Google Pay, Mastercard, Paypal, Shop Pay, Venmo, and Visa.

When will my card be charged?
A pre-authorization may be made on your credit card to make sure there are sufficient funds to fulfill the order. But the total order value will only be charged to your card when your order is shipped.