FAQs
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, please contact customer service using the 'Chat' function or the email service@nordikeyewear.com.
Do you have replacement parts?
We sell replacement lenses for the following:
AKSEL, HOD, LOKI, TORSTEN, VIKING, ODIN
If you are looking for replacement lenses that are not on the site, please contact customer service using the 'Chat' function or the email service@nordikeyewear.com, and we will be happy to assist you.
For items like the myopia inserts (available for AKSEL, FRIGG 1, FRIGG 2, KANON) and adjustable nosepads (available for AKSEL, FRIGG 2, RAGNAR), we offer them at no extra charge on your order. Please contact customer service or leave a note on your order by clicking "order note" at bottom which shows up when you place an item into your cart. If you would only like replacement parts, we will ship you the requested replacement parts for the cost of only the shipping fee.
Can I cancel my order?
We completely get it, we change our minds too! To get your order canceled, contact customer service using the 'Chat' function or the email service@nordikeyewear.com with the necessary details like order number so we can better assist you!
Should the item(s) not work out, make sure to exchange for a preferred style or return for a partial refund.
Shipping, Returns & Exchanges
What carriers do you use?
We use USPS standard as free shipping carrier, but we also use UPS, FEDEX, and local courier partners for emergency shipping or big orders. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
No, we ship primarily to the US and US Territories.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The return must be requested within 30 calendar days of the delivery date. The item must be in its original packaging, unused, unaltered, and unwashed condition. The item must be returned with the tags and packaging in their original condition. Please email to our customer service to request a return label. A $6 processing fee will be deducted from your refund if a refund is to be given. Products outside of the 30 days will not be authorized for return.
Once the returned merchandise has been quality checked and approved, Nordik will issue a refund (minus the $6 processing fee) to the original method of payment and will send an email confirmation to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your statement.
To start a return, you can contact us at service@nordikeyewear.com. Please note that returns will need to be sent to the following address:
Hubo International Inc.
9528 Rush St Suite E, South El Monte, CA 91733
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@nordikeyewear.com.
For more info, please check our dedicated return policy page.
Get in touch
Have questions about your order, or a general enquiry?
Contact us at:
E-mail: service@nordikeyewear.com
Office Number: (866) 320-0252


















































































































































































































































































